Practical Living Concierge reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
By ordering Practical Living Concierge services (Housekeeping|Janitorial services, Errands and/or Groceries) by telephone, e-mail or its website the Customer agrees to be bound by our terms and conditions.
Regular Domestic Services and General Rules
· Practical Living Concierge will confirm the Customer cleaning appointment 24 hours prior to service via phone, text and/or email.
· Minimum of 4 - 5 hours per cleaning visit applies for light cleaning, and 6 - 7 minimum hours per cleaning for deep cleaning.
· We guarantee the quality of our housekeeping, errands and/or VA services.
· If Customer is unsatisfied with any of the services, it must be reported within the first 24 hours, when the service ended.
· The housekeeping service will be for such cleaning duties as agreed with the customer at time of booking. Client agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other communications have been made with Practical Living Concierge. If the Customer does not have cleaning materials and asks Practical Living Concierge to purchase requested items on their behalf, she/he understands that an applicable charge will be assessed. (Usually $45 USD for supplies and $20 USD for equipment rental additional)
· All cleaning equipment should be safe and in full working order.
· All feedback or comments can be addressed by phone, email, our website or personally.
· Customer understands that the price he/she has been quoted does not include anything apart from housekeeping, running errands or VA Service labor.
· Our rates are quoted per task per hour ($20.00-$35.00 USD), or in some occasions as a ‘flat’ rate. Handyman services +$75.00 per hour USD, or per project.
· The actual price payable by the customer is calculated on the total number of hours worked by our staff member (s).
· In order to get a correct quote, customer must provide details about the house, office such as: sq. footage, number bedrooms, bathroom, pets, lobby, bathrooms, etc. As well, as detailed information for running errands and assisting VA Services.
· Please provide our staff with access to property and be present, at least, on our first visit - for housekeeping or errands purposes.
· Please secure your pets before our staff member (s) arrive.
· Please make sure your alarm is turned off. Practical Living Concierge will not be responsible for triggering any alarm systems. Customer should give any special instructions of any household alarm systems.
· All fragile and highly breakable items must be secured or removed.
· Please do not leave children unattended at any time during our work.
· Practical Living Concierge reserve the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of water or power and suitable cleaning materials and/or equipment in full working order provided by the Customer, third party entering or present at Customer’s premises obstructing the cleaning process, accidental damages worth up to $50 or less.
· All staff work under contract with Practical Living Concierge .
· Every Housekeeper is professionally trained by us.
· If additional services are required, please notify us 24 hours in advance.
Payment terms
· Invoices can be provided on request by customer.
· We accept cash, check, Money Payment Applications (Paypal, Venmo, “ATH Movil app” – Puerto Rico Residents, etc.) and Credit Cards.
· We accept check, and please make it payable to Practical Living Concierge. Payment is collected by our staff at the end time of the service.
· Customer is solely responsible for all bank fees and charges due to NSF check.
· If payment is not made on time, a fee of $25 will be collected with next payment.
· All payments must be made in United States Dollar (USD).
Cancellations, Complaints and Rescheduling
· 48 hour notice is required to cancel or change appointment. Emergencies are the exception.
· Cancellation fee of $25 will charged if notice is received less than 48 hours prior.
· Customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to recovery cleanings.
· Practical Living Concierge may take up to 7 working days to respond to a complaint.
· Complaints are accepted in writing (letter, e-mail). Complaints must be reported on completion or in the following 24-hour of cleaning service.
· If cleaner is not able enter due to client not being present in house or office $30 fee will charged with next payment.
All sales are final and are not subject to reimbursement.